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To upload Primary or Gallery images go to Edit My Profile from home then click Add/Edit Photos. You can upload up to 10 photos to your RSVP profile. File format must be jpg, gif, png or bmp. Once uploaded, you'll be prompted to crop and edit the image. If you cannot upload your photo please send a jpeg (jpg) file to photo@rsvp.com.au and let us know whether it's a primary or gallery photo. We will do the rest for you. Please note that it can take up to 24 hours for photos to be published on the site, as we manually check each shot uploaded to make sure it meets our guidelines.

The sophisticated RSVP matching algorithm works in the background to push members to you that fit your "looking for" criteria. When you join RSVP, you will get 20 new matches we have discovered for you. Each day, you will receive 10 more matches. However, if you are a premium subscriber, you will receive 20 more matches per day. You can adjust your "Looking For" criteria in the "Edit Profile" section of the site.

The RSVP Discovery Engine is continuously working in the background to help you discover other members who RSVP thinks you will like. This is based on who you have viewed & sent a wink to previously! So the more time you spend on site the better it will work for you. The members that RSVP discover for you will appear in your matches list and have a "Discover" badge on them.

It's free to search for members on RSVP and there are a variety of different ways that you can find people. You can choose criteria, like location, body type, photos and relationship status and so on for your search. If your listed postcode isn't correct, the search results you receive will be outside your area. If you suspect this is happening to you, change your location on My Profile.

By filling in your ‘Looking For’ preferences, you can define the type of person you will be matched with - These criteria range from age, gender, location, background and interests, to whether they Any preferences selected are automatically included in your ‘Looking for ‘criteria on your profile. Preferences are the starting point for our matching system, which finds potential matches for you.

By adding members to your Favourites, you can quickly find them again in an easy-to-manage (and strictly confidential) list. So if someone catches your eye, hit the 'star icon' link on their profile page to include them in your Favourites list. To remove them from your Favourites list just click on the star again to unhighlight.

Tag match allows you to see which other members, who fit most of your seeking criteria, have a common Interest Tag. You have the ability to select Tag Match on any of your current Interest Tags.

You can send a Wink to other members to show them that you are interested. They are FREE to send or to reply to. You can choose a message to go with your Wink that best indicates why you may be interested. They are a great way of breaking the ice. If you receive a Wink from another member a counter will appear on your Winks tab. It's good etiquette (and free) to respond to all Winks. Having a high reply rate improves your profile's position in search results. If you receive or send a positive Wink Back then you know that both parties are interested so it’s time for one of you to start a conversation.

SuperWink is a premium feature designed to make your interest stand out with greater impact than a regular Wink. It stays at the top of the recipient’s Winks page for 30 days or until they respond, giving you maximum visibility and increasing your chances of being noticed. Best of all, recipients can reply and start a conversation with you for free! While SuperWinks significantly boost your chances of connecting, responses cannot be guaranteed. Refunds are only available if your SuperWink is sent to an account that gets suspended or deleted within 30 days of being sent. Take your connection efforts to the next level, send a SuperWink today!

To communicate directly with other members on RSVP you will need to use a stamp. A stamp will allow you to communicate with another member for 30 days. Click/Tap on the Contacts tab or icon to see what conversations you have open or recent messages you may have been sent. It's free to reply to messages that another member has sent you. If someone has spent a Stamp to contact you, make sure you reply. It's nice to be polite. Stamps are available to purchase in packs of 1, 6, 12, 18 and 30, or are received weekly or monthly as part of a premium subscription.

The blocked feature is a two-way blocking feature. When you block a member from being able to view your profile, you and the member you have blocked will no longer be able to view each other's profile, appear in searches or contact each other. Your profiles will also be excluded from any Matches or Discover lists to this member. To Block a member, go to their full profile page and select the 'three-dotted' icon, then 'Block Member.' Once you Block a member you will not be able to see them again on RSVP or Unblock them.

If you believe that a member is acting in a suspicious manner you should report them. You can choose from a list of reasons why you are reporting them by selecting "Report Member" from the 'three-dotted' icon on a member profile. This will come through to our Customer support team who will investigate this member. When you report a member you can choose whether you wish to block them at the same time.

RSVP Premium subscription is the next level of membership for an RSVP Member. It gives you many extra benefits to put you ahead of the game. It allows you to control your privacy and you will receive new stamps to use each week or month, ranging from 2 to unlimited. To see all the Premium Benefits go to the Subscription and Stamps page.

One Stamp opens 30 days of contact. Stamps are bought in quantities of 1, 6, 12, 18 and 30, or as part of a subscription. They're non-refundable and non-transferable. As long as Stamps have been used to make contact before the expiry date - even if it's one day before your time is up - contact is still open for the full 30 days. To buy some Stamps now, log in to RSVP, go to the 'Subscriptions & Stamps' page.

You will receive a replacement Stamp if:

• A member sends you a Wink or a positive reply to your Wink; then
• You use a Stamp to send them a personal message; and
• The first personal message you sent has not been read after 30 days

Similarly, you are not entitled to a replacement stamp if you send a personal message after receiving a "Not interested" reply. If you use a Stamp to send a message, and the recipient has not responded and is suspended within 30 days, your Stamp will be replaced 7 days after the suspension date. Your replacement Stamp will have the same expiry period as your original Stamp did when you purchased it (not the same expiry date). E.g. if your original Stamp was valid for 3 months when new, your replacement stamp would be valid for 3 months from the date it was replaced.

Things you should know about our subscriptions:

• Payments can be made online via credit card or through Apple pay or Google pay on our apps
• To ensure an uninterrupted service, all credit card and App subscriptions are automatically renewed one day before they expire.
• We do not store Credit card details on RSVP. They are stored with Stripe pour payment gateway to allow for future auto renewals. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. Please click on this link for further information.
• You can cancel the automatic renewal of your subscription by going to the Subscription section in your settings.
• For subscriptions on Apple or Google please see: How do RSVP subscriptions work on iPhone, iPad and Android Apps?

The way RSVP appears on your bank statement depends on the payment method used. When a purchase is made directly through our website using Stripe, the transaction will list "RSVP" as the merchant vendor. However, if the purchase is made through the Google Play Store or Apple App Store, the transaction will not show "RSVP" as the merchant vendor. Instead, it will reflect "Google Australia" or "Apple (App Store)" respectively, as they are the payment processors for transactions made through their platforms.

Example transactions:

Found in the top right corner drop down on the website and on your homepage on the RSVP apps, choose Settings to view your account details. This includes your email and notification preferences. Privacy settings. Purchase history and subscription details and key account details such as email and username.

Check that you're using the correct username and password. If in doubt, select Forgot your password? on the login screen and enter the email address used when you set up your profile. Password reset details will be emailed to you within a few minutes. Make sure you use the same email you joined with.

If you enter the wrong password for 5 times, you will be locked out of your profile. Please wait an hour and then try again

If you’re using a public or work computer, remember to log off when you have finished on RSVP, so your RSVP life remains confidential. Simply hit 'Logout' on the top right of the screen.

Desktop

• Log into your profile.
• Select your Profile icon then Settings.
• Under My Account select Delete Account then Delete select a reason for deleting your profile followed by Delete.

Mobile

• Log into your profile.
• Select Home at the bottom of the screen.
• Under My Account select Settings then Delete Account then Delete.
• Select a reason for deleting your profile followed by Delete.

If you want some time out, consider the Take a break option. Your profile will not appear in searches and other members will be unable to contact you.

For trouble-free interaction with our site, please make sure cookies are enabled on your web browser. How to enable cookies:

Chrome:

1. On your computer, open Chrome.
2. At the top right, click More. Settings.
3. Under "Privacy and security," click Site settings.
4. Click Cookies.
5. From here, you can: Turn on cookies: Next to "Blocked," turn on the switch. Turn off cookies: Turn off Allow sites to save and read cookie data.

Microsoft Edge:

1. Click 'Tools' in your browser toolbar.
2. Select 'Internet options'.
3. Hit 'Privacy' and select 'Advanced options'.
4. Both the 1st party and 3rd party cookies should be set to 'Accept' (or at a minimum, 'Prompt').
5. Select 'Apply' or 'OK' and you're done

When using RSVP it's best to go with the latest version of your browser of choice. There are plenty out there to choose from. Chrome, Microsoft Edge, Safari and Firefox are most used here in the RSVP community.

1. On your iPhone or iPad, open the Gmail app . Note: If you don't have the Gmail app, download it.
2. In the top left, tap Menu. Spam.
3. Select the message that isn't spam.
4. Tap More. Not spam.

1. Log in to your Hotmail profile.
2. Click the 'Options' link (located top right-hand side).
3. Click 'Mail' (left-hand side menu).
4. Click the 'Junk email protection' link.
5. Click 'Safe list'.
6. Enter rsvp.com.au in the text field and click the 'Add' button.

1. Log in to your Yahoo profile.
2. Click the 'Addresses' tab (located top left-hand side of the page)
3. Click 'Add contact'.
4. In the Name section add RSVP (and with Email add @rsvp.com.au).
5. Hit 'Save contact' and then on the next page click 'Done'.

RSVP apps are available for downloading in the App Store or Google Play store. Just search for RSVP and you will find them. You can use the same login details if you already have a membership as they are connected to our website and network to give you one membership across all platforms.

If you purchased your paid subscription through your iOS, iPad or Android device, your subscription is managed via your Apple iTunes or Google Play account. Unfortunately, RSVP's Support Team does not have permission to help you cancel, manage, update or refund your subscription on your iOS or Android device. Luckily, you have complete control of your subscription via the 'Settings' on your iOS or Android device. For full details on how to renew or cancel your subscription, simply follow the instructions on Apple Support's Managing Your Subscriptions page (Apple Support) or on Google Play (Google Play Support). If you choose to cancel your paid subscription, it will continue until the end of your current billing cycle. Neither RSVP nor Apple or Google is able to immediately end the subscription prior to the end of your billing cycle. You will lose all your Premium benefits and any stamps related to your subscription if it expires.

If you have a smartphone with full web browsing capabilities, you'll have access to the full RSVP site on your mobile. Go to: rsvp.com.au in your mobile browser or search for RSVP on your mobile provider portal.

RSVP supports online safety best practice

Online Safety Tips

• Prioritise Security: Take your time and don't rush into offline meetings. Only share personal details when you feel comfortable. Utilise our secure messaging system for communication to maintain privacy.
• Take Your Time Online: Don't rush from online communication to face-to-face meetings. Take your time getting to know someone, asking questions, and ensuring your comfort level before meeting in person.